Customer Service Representative

ChaseSource, Austin TX

Location: North Austin

Salary: $15.00 per hour

Job Type: Full Time, Contract to Hire



  • Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).

  • Must be available to work Mon - Fri, between the hours of 7am - 7pm

  • Assists with problem resolution, as needed.

  • Responds to phone inquiries in a prompt, courteous and concise manner.

  • Documents all encounters in clear and concise online logs.

  • Transfers callers to other Call Center units as needed.

  • Meets individual performance and attendance metrics.

  • Performs other duties as may be assigned by management


Basic Qualification:

  • 1 year customer service experience .

  • 1 year experience using Microsoft Office suite.

  • High school degree or GED required.

  • MUST HAVE EXPERIENCE working in Healthcare within a call center or/and office environment

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