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Client Service Representative

ChaseSource, Jefferson City MO

Client Service Representative

 

Location: Jefferson City, MO

Hours of operation: Monday - Friday 9:30 AM - 6:00 PM

Pay Range:$10.25 hr.

Full-time position

 

JOB RESPONSIBILITIES:

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 

  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 

  • Follow standard operating procedures to ensure consistency and accuracy 

  • Address customers inquiries and resolve problems to ensure that appropriate changes are made 

  • Refer unresolved customer grievances to designated departments for further investigation 

  • Communicate with supervisor regarding any potential needs or concerns 

  • Perform data entry accurately 

  • Perform other duties as assigned by management

 

EDUCATION/EXPERIENCE:

  • High school diploma, GED, or equivalent certification

  • Background in health care, human services, or customer service

  • Call center experience preferred

  • Excellent organizational, interpersonal, written, and verbal communication skills

  • Ability to perform comfortably in a fast paced, deadline oriented work environment

  • Ability to successfully multitask

  • Ability to work as a team member, as well as independently

  • Experience in data entry and telephone skills (assessments required)

  • Bilingual (Spanish) Candidates must pass – written and oral assessments

 

The Company

ChaseSource, LP is a minority-owned, business solutions firm specializing in Recruiting, and Business Process Outsourcing. The company was built by Human Resource, Business Consultants, and Recruiting professionals to serve companies in need of tactical as well as strategic Talent Acquisition and Outsourcing Solutions. With a proven track record of consistent, quality service, ChaseSource can definitely provide highly skilled employees, in the quantity requested.

 

Mission Statement

To become a leading human resources partner by providing immediate, effective staffing solutions that keep pace with changing opportunities. We are committed to the excellence of our employees to assist in achieving corporate growth and increased profitability

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