Bishop & Company is seeking outgoing and adaptable problem-solvers to provide Customer Support for a great team in the Honolulu area!
Customer Support Representative #16896
As a Customer Support Representative, you will be providing courteous and efficient service to our client' s customers. You will be assisting with phone inquiries regarding the company, its products and services, and account maintenance.
- Answering a high volume of calls according to established policies and procedures.
- Assisting with online accounts, selling and cross-selling products and services, and providing accurate company information.
- Delivering a high level of customer service to individuals internal and external to the company to resolve customer issues.
- Maintaining up-to-date knowledge of company data to deliver accurate information.
- Inputting and updating customer information in various database systems.
- Interpreting and clarifying information to ensure customer comprehension.
- Logging and tracking inquiries that require further action and maintaining pending files to ensure timely resolution.
- Making outbound follow-up phone calls as needed to resolve issues.
- Excellent verbal and written communication skills.
- Ability to independently analyze, problem-solve, and make sound decisions by properly applying established policies and procedures while interacting with customers
- Ability to handle escalated situations with professionalism and tact.
- Previous customer service experience a plus.
- Schedule: Must be able to work multiple shifts including days, evenings, and overnights as well as weekends and holidays.
- Location: Honolulu (Near the Airport)
- Direct Hire
- No parking provided.
How to apply:
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
***No relocation, In-state applicants only. Must be available to interview immediately.***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran