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Client Service Representative

Voca, Hagerstown Maryland


Voca has an immediate opening available for a Client Service Representative in Hagerstown, MD! Interested candidates will reach out to Caitlin Larson at [email protected], direct line 952-303-8111.

Position Details 

Job Description:

• Respond to inbound calls related to application, hardware and software products (may include POS terminals) or related inquiries
• Diagnoses and resolves problems using documented procedures and checklists 
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Caitlin Larson
Voca |
Senior Recruiter
t 507-288-5260 d 952-303-8111
Connect with me on LinkedIn

Voca: The Spirit of Work


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