Patient Appointment Coordinator
Voca, Rochester Minnesota
Voca has an immediate opening available for a Patient Appointment Coordinator in Rochester, MN! If interested please email Ashley at [email protected]
- Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice. Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity. Process and schedule appointment requests for all areas of the institution as they are received from patients, Mayo staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request. Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate. May pre-schedule appropriate tests/consults. Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.
- High school diploma or GED required. Minimum two years telephone and/or customer service experience required, such as a call center, administrative, physician's office, appointment scheduler or retail/ service industry.
Voca: The Spirit of Work