Supply Chain/Logistics Client Service Specialist (Spanish speaking)

Recruit Professional Services, New York New York

Job Purpose:

We seek a Supply Chain/Logistics Client Service Specialist (Spanish speaking)  to provide quality customer support to our new and existing customer base within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving. Excellent communication skills and follow-through are essential for this opportunity. 

Job Responsibilities: 
  • Interact with customers and manage their inquiries via phone, e-mail driven CRM support tool; this includes troubleshooting queries, answering business related questions and providing detailed analysis of reported issues.
  • Candidate will be required to respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution
  • Assist customers with completing transactions on the platform, while understanding their specific requirements
  • Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship
  • Administer training to clients on various functions within the system
  • Document support procedures and solutions for common issues
  • Assist with training to team members
  • Monitor payments and financial account activity for customers

  • At least 2 years Customer Service and/or Operations experience supporting a software application
  • College degree preferred
  • A successful candidate will be detail oriented, analytical, and an effective problem solver
  • Excellent oral and written communication; customer relations skills a must
  • Demonstrated ability to follow through on tasks/projects assigned
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
  • Capacity to multitask and work in a deadline/time sensitive environment
  • Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts
  • Must be multilingual in English and Spanish; additional language skills a plus
  • Knowledge of supply chain, trade operations or trade related finance preferred
  • Familiarity with financial banking industry (Letters of Credit) or logistics management a plus


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