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Technical Product Support Specialist

Recruit Professional Services, New York NY


Technical Product Support Specialist

 

What You’ ll Do:
  • Serve as clients' primary point of contact for product/data issues
  • Interact directly with end users via email and occasionally over the phone
  • Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
  • Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
  • Develop and continuously update knowledge management articles
  • Expand your knowledge of SQL, working with large data sets, and options

Skills You’ ll Need:
  • Bachelor’ s degree
  • 1 – 2 years of experience with product, SaaS, or application support
  • 1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company' s product
  • 0 – 2 years of experience with SQL
  • Interest in working with technology. Database knowledge/understanding is a plus.
  • Ability to thoroughly troubleshoot and articulate issues to client
  • Special attention to detail
  • Good sense of humor
  • Willingness to document changes when necessary
  • Ability to work well with others
What We Offer:
  • Startup-feel at an established company
  • A collaborative environment where everyone' s input makes a difference
  • Paid time off: Vacation, Personal, Sick days, and Holidays
  • Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
  • Full medical insurance coverage
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