Epic Willow Analyst

Queen Consulting Group, Inc., Boston MA

Position Title: Epic Willow Analyst II

Job Location: Boston, MA

Interview Expectations: phone & in-person

Local Candidate: No

Required Skill Sets: Epic Willow Certified, Pharmacist preferred


Position Overview:
  • Mentor junior colleagues in the development of application and project management knowledge
  • Be responsible for managing increasingly complex individual projects or work streams within the defined scope of the overall project
  • Configure, build, test, and support the Epic implementation at the hospital and independent physician offices
  • Design processes with representatives from clinical or financial operations to ensure technology supports business processes
  • Independently manage your work to complete tasks based on clearly defined project milestones
  • Identify and escalate any issues/problems/delays that may adversely impact the project
  • Achieve in depth knowledge of respective Epic application and stay current with new application functionality and enhancements
  • Coordinates all department preparations to support the adoption and implementation of software applications, systems reporting, and related software interfaces
  • Acts as a liaison with all areas of the hospital using software application
  • Conducts regular meetings with hospital staff to determine future system enhancements
  • Prepares and maintains documentation, including analysis, design, programming, standards, procedures, and user guides


  • Bachelor’ s degree
  • At least 1-2 years of information systems experience, preferably in healthcare and with Epic (or relevant operational experience)
  • Epic Willow certification
  • Licensed Pharmacist preferred
  • Ability understand and explain complex technical concepts in terms understandable to end-users
  • Ability to exercise discretion and independent judgment with respect to workflow design, issue escalation, and other projects that support business needs
  • Strong written communication skills, including project documentation and technical writing
  • Strong verbal communication skills while interacting with team members, end users and other departments throughout the organization
  • Demonstrated analytical and problem solving skills
  • Ability to be a team player; flexible, friendly, congenial and enthusiastic
  • Proficiency in Microsoft Office Products including Word, Excel, and PowerPoint
  • Ability to obtain Epic certification in required applications within 3 months of training and willingness to travel to Verona, Wisconsin for training
  • Personal transportation for local travel, possibly some occasional out-of-town travel in addition to the training commitment above, and a valid Massachusetts driver' s license
  • Participate in on-call coverage as assigned
    • Physical demands include ability to sit more than six hours per day.
    • Ability to communicate via telephone, orally, and hear conversation more than 50% of the time.
    • Upper extremity demands include ability to perform data entry with repetitive hand movement, and visual concentration at video display terminal, to review and enter data.
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