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IT Trainer

Corporate & Technical Recruiters, Inc., Atlanta GA

SUMMARY: Under the general supervision of the Manager – Applications & Services, the Technology Trainer will provide core support to the firm’ s general audience of attorneys and staff. The Technology Trainer will be responsible for defining, developing, implementing, managing and coordinating all aspects of end-user applications training for the firm.




  • Oversee and create curriculum/training calendar for 350 users, including over 200 attorneys, based in 31 geographically dispersed offices.
  • Design, develop, implement and facilitate Instructor Lead Classroom Training, as well as coursework created via Adobe Captivate and virtual training sessions via WebEx.
  • Comfortable and adept at supporting at an expert level various learning management system (LMS) platforms, to include LegalMind, Lynda and UniversitySite.
  • Responsible for identifying technology and business process education/training needs within the firm and initiating training programs accordingly, with Key Performance Indicators (KPI) in mind.
  • Design and maintain programs including, but not limited to, new-hire orientation, continuing education for existing personnel tailored to specific job functions, conducted virtually, one-on-one or in groups.
  • Work with administration and practice group leaders and managers as necessary to provide training and support to their departments.
  • Consult with attorneys and their clients in providing assistance with development and direction on training needs.
  • Drive user adoption of software packages and platforms through a well-defined instructional design methodology.
  • Assist the IT Department in planning and carrying out technical projects, including planning, implementing, and assisting in the configuration of software and hardware products.
  • Attend various monthly Practice Group meetings to give micro-presentations on various technology topics.
  • Provide helpdesk/desktop support service when visiting satellite offices and during large scale training projects.


  • Demonstrated knowledge of curriculum development, electronic and printed training material, expert level at training on software products.
  • Demonstrated knowledge of a variety of technologies for distance learning, such as video conferencing and web pages.
  • Ability to plan, schedule and coordinate all phases, including initiation, development, implementation and maintenance of complex training programs.
  • Demonstrated experience in a law firm setting is highly desired.


  • A bachelor' s degree is preferred.  Experience may substitute for degree.
  • Five or more years of experience in a similar training role within a law firm.



  • Ability to travel up to 10% of the time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
  • Ability to sit at workstation for long periods of time completing testing, documentation, or other assignments.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

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