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Senior Technical Support Engineer

ATC Search, San Mateo CA


Senior Technical Support Engineer-San Mateo




This is a terrific opportunity to be a part of global technical support team in a quickly growing technology company in a hot market segment using technologies like NoSQL databases and techniques (e.G., Cassandra, Redis), Java, Linux (RedHat/CentOS), Puppet, GitHub, Elasticsearch.



You are will interface with customers for all technical matters, most
importantly, troubleshooting any problems with cloud stack software in
installation, operations and management.



Core Responsibilities Are:
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- Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via e-mail/web/phone. Work with Engineering team for defect reports, troubleshooting, and feature requests. 
- Become an expert on the cloud storage system that is a high-performance, distributed storage system deployed on Linux.
- Manage communications/expectations to customers at all level to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and  ISPs), system integrator/reseller partners, and enterprise customers. 
- Mentor other junior members, an opportunity to lead ad-hoc projects.
- Occasional off-hours and weekend work.
- Occasional travel to customer sites and filed offices.


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