Help Desk Specialist

Oxford Solutions, Strongsville OH

Help Desk Specialist opening with our client.

Pay Rate: 
17.50/hr

The Help Desk Analyst assists customers with support for proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. 

Responsibilities:

  • Provide phone coverage for high volume calls from customers with issues regarding proprietary software, windows, hardware and peripherals
  • Escalate issues to next level of support when required
  • Maintain, create and improve knowledge base data for essential business technologies. 

Requirements:

  • Bachelor’s Degree in Business, Management Information or Computer Science is preferred; or equivalent work experience 
  • Microsoft Certification for Windows 10 Operating System 
  • CompTIA A+ and, or, Network+ desired
  • 2-4 years’ experience with Microsoft Office (Outlook, Excel and Word)
  • Experience providing telephone-based customer service 
  • Working knowledge of computers, operating systems and computer networking support 
  • Solid analytical and troubleshooting skills
  • Good multi-tasking, prioritization and organizational skills 
  • Excellent communication skills and customer focus
  • Ability to work with minimal or no supervision 
  • Ability to lift up to 40 pounds when required 

Help Desk Specialist - 17873
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