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Incident Analyst

CAREERXCHANGE, Inc., Doral florida

Our client, a Global 100 telecommunications provider who manages integrated fixed, mobile and IT services to some of the world’s top multinational organization is in search of an Incident Analyst for their data center operations in Miami.


This organization also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. The organization offers integrated and competitive portfolio for carriers and corporations that includes international voice, IP, bandwidth capacity, satellite services, mobility and global solutions. 


Some responsibilities include: 

  • First level help desk and operational support for managed service operations with a concentration on LAN/WAN network technology.
  • Troubleshoot/isolate network issues and coordinate problem resolution.
  • Exhibit the skills necessary to provide technical support.
  • Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper troubleshooting.
  • Work daily with customers providing phone and email support.
  • Comply with all operational policies and procedures
  • Operations liaison with all applicable internal parties and external third party providers


Interested? Apply directly now or give us a call today (Dade: 305-595-3800 / Broward: 954-437-0070). Questions? Email [email protected] for more information on this position and others. 


*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit

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