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INBOUND CSP ELECTRONIC

Monarch Staffing, KING OF PRUSSIA PA

Our client in King of Prussia is looking for a few good Customer Service Professionals to support the electronic case department. All cases are conducted electronically meaning by Email, Fax, Adjuster Portal, MM package receipt and EDI process.
You will:
- Receive inbound electronic referrals from insurance companies, NCMs, provider centers, doctors, patients etc.
- Review case information to determine if new cases need to be opened or patient can be followed in existing case.
- Make outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other related paperwork.
- Make first attempt to obtain missing information from referral source.
- Validate new case data by reviewing, correcting, deleting, or re-entering data
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