Selling Partner Support Associate

Educated Solutions Corp, Seattle Washington


Join ESC’s growing team onsite at Amazon as a Temporary Selling Partner Support Associate for Amazon’s Lending Selling Partner Support Team. This team acts as the primary interface between Amazon Lending and Selling Partners. They obsess over providing world class support, technical assistance and account management services to their global partners. They strive to predict the Selling Partner's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Successful candidates will join a diverse, multicultural team and partner with our Underwriting, Loss, Marketing, and Product teams. In addition to providing a remarkable Selling Partner experience, a Temporary Selling Partner Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and email cases. Successful candidates will have an immediate and distinct impact on the experience of Amazon Selling Partners therefore a strong record of customer obsession. High judgment and delivery of results are key

Required Skills

• Enthusiasm and strong self-motivation

• Technical savvy, including Microsoft Office (Outlook, Word, Excel), familiarity with web browsers, and demonstrated capability to work with tailored in-house applications

• High energy, solution focused with a passion for customer service

• Ability to provide prompt and efficient service to Amazon Sellers through phone and email

• Process improvement awareness and experience

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

• Demonstrates effective, clear and professional written and oral communication

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Preferred Skills

• Bachelor's Degree or equivalent

• Minimum 6 months experience within a customer service environment; experience within a contact center preferred

• Business acumen in areas of e-commerce and retail

• Keen logical thinking and analytical skills, with the ability to understand and empathize with Sellers

• Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work

• Demonstration of end to end ownership of every Seller interaction

• Proactive problem solving to provide exceptional support to Sellers

• Demonstrates the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives

• Ability to embrace constant change with flexibility and good grace

• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

• Exemplary performance record, particularly with regard to quality & productivity

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

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