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Membership Experience Manager, Bradbury - Los Angeles

NeueHouse, Los Angeles California

The Member Experience Manager is responsible for the Front Desk operation and leads the Front Desk (LUMA) team to maintain a positive, upscale and consistent experience for all members and visitors. The Member Experience Manager must elicit exceptional customer service engagement from the front desk team in all interactions with members, visitors, partners, vendors and staff.NeueHouse is a private workspace collective for creatives, artists, and entrepreneurs. Designed to inspire the creative mindset, cultivate curiosity, and provoke new ways of thinking, NeueHouse is a place to work, create, collaborate, socialize and be inspired. A home for new ideas, people, conversations, and experiences.ResponsibilitiesTeam managementScheduling and training the LUMA (front desk) department, and assisting with hiring decisionsMaintaining and updating departmental SOPsEnsure the team is always performing at a high level and regularly upskillingOversee the Front Desk operationGreeting arrivals at the front entranceManaging member check-inCollecting and archiving member and guest identity and contact dataEnsuringHandling and dispatching member requestsDocumenting and sharing member feedbackUpholding excellent member and guest relations, and escalating issues to management when necessarySupporting private and cultural programming events when requestedSupport membership to onboard and off-board membersManaging member experience reporting including distributing the daily Operations ReportQualificationsSolution oriented Must be dependable & flexible Ability to deal with uncertainty Must have excellent judgment skills Professionalism is a must Must possess ability to think and plan strategically and execute consistently Pro-active and results driven Ability to adapt and prove flexibility Excellent Communication Skills Must have excellent judgment skills BA/BS, requiredMS office proficientExperience in Property Management Software's, Revenue Management Systems, desiredo6ilwJ9Oec
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