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Shift Leader - Charlotte

American Girl Charlotte, Charlotte North Carolina

American Girl Charlotte is looking for dynamic individuals for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations.  If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.


* Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
* Assist the team in achieving department revenue and expense goals.
* Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
* Partner with Kitchen team to ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
* Work with Restaurant and Store Management teams to deliver exceptional events and programs.
* Maintain on-going communications with both staff and management.
* Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, reservation, POS, and InfoGenesis software systems.
* Leads by example in all areas of the business.   *Experience, Education & Skills Qualifications:

* High school degree or equivalent and a Business Management or Restaurant Management college degree, preferred.
* Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
* Experience working with children, preferred.
* Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
* Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred
* Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
* Ability to work a flexible schedule including nights, weekends and holidays. ABOUT US

Mattel is a leading global children's entertainment company that specializes in design and production of quality toys and consumer products. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic franchises, including Barbie®, Hot Wheels®, American Girl®, Fisher-Price®, Thomas & Friends® and MEGA®, as well as other popular brands that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 40 locations and sell products in more than 150 countries in collaboration with the world's leading retail and technology companies. Since its founding in 1945, Mattel is proud to be a trusted partner in exploring the wonder of childhood and empowering kids to reach their full potential.
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Mattel is an Affirmative Action/Equal Opportunity Employer
minorities/female/veterans/individuals with disabilities/sexual orientation/gender identity More detail about American Girl Charlotte, please visit
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