Job DescriptionDescription Job Description: Our Client is looking for a Support Engineer to add to its team in Seattle WA. The position will be responsible for providing customers with third-tier technical and application support ensuring maximum productivity and accurate implementation of products; monitor application software, initiating system installations and upgrades as necessary in a timely manner; design and implement new monitoring tools and procedures ensuring accuracy and completion in a timely manner; provide customer support to clients walking through problems, contacting vendors when necessary, or go to location to identify and resolve issues. Qualifications: * Candidates MUST HAVE recent, working experience within Telecom technology * Minimum four years' experience in customer technical support in telecommunications or other high technology industries required. * Minimum two years' experience in public safety systems operations preferred * 3-5 years' experience in vendor technical support (B2B) preferred. * Networking Support experience. * • SIP or Linux experience preferred Education: Bachelor's degree from an accredited college or university with major course work in engineering, computer science, programming, or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements. *candidates must complete a Drug/Background/Motor Vehicle check upon offer* #High #LI-KS3 Horizontal Integration is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified employees and candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status and /or any other protected class as identified under federal,state or local statute. In addition, Horizontal Integration will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact [email protected] All applicants applying must be legally authorized to work in the country of employment.