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Customer Success Manager - Los Angeles

Socialive, Los Angeles California

This job is no longer available.
An OverviewSocialive is a live video SaaS company based in Los Angeles. Our platform enables enterprises to easily create high-quality video content for distribution across social and digital channels. We simplify video content creation for teams across the organization — from social marketing and corporate comms, to recruitment, to internal comms and learning & development. Our customers include J.P. Morgan, McDonald's, Adobe, AMC Theatres, and Audible.
The PositionThe Customer Success Manager will oversee customers through the full lifecycle (onboarding, ongoing management, renewal, up-sell) of post-sales functions for our enterprise accounts. The role is revenue-focused, with contract renewal and account growth being primary objectives.
Providing necessary training for our customers to drive usage, adoption, and business valueOnboarding customers on the Socialive software and walking them through applications of the technology aligned to their needsPrepare and lead QBR’s with enterprise-level customersOngoing customer management, supporting clients in their efforts to optimize their live video content and executionDesigning and developing account plans to increase retention and up-sellDriving business transformation through adoption, training, and development of best practices to continually grow incremental value for our customers Providing guidance to customers to help them become engaged and loyalMaintaining customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are metDetermining how to define, drive, and demonstrate ROI to every customer through scalable meansThe Candidate3+ years of SAAS account management experience, ideally working with marketing teams at large enterprise organizationsDemonstrated success managing large enterprise customers in the SaaS industryRevenue and growth-oriented, with an ability to see the opportunity and build itA likable, team-oriented player with great communication skillsExperience developing strong relationships with and presenting to executivesDemonstrated understanding of value drivers in recurring revenue business modelsExperience with QBR’s, KPI’s, and NPS Scores
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