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IT Help Desk-Temp

Plymouth, Michigand Diversified Services

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********July 31st through August 11th*****



A qualified person must be detail oriented and strong inter-personal skills to provide help desk support onsite in our Plymouth office.

Responsibilities include but are not limited to:

  • Provide level I technical support on-site users and Computers.
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Microsoft Office 2013, O365 Cloud environment
  • Windows 7, 8.1, 10 support experience
  • Basic networking knowledge
  • Track and follow up with users on open support requests.
  • Research diligently to find solutions for problems
  • Identify and escalate unresolved support requests to level ll Support
  • Document case actions during resolution process and log all interactions

Essential Skills and Qualifications:

  • 1-2 years’ level I experience providing on-site and remote support.
  • Desktop support experience with troubleshooting desktop, laptop, printer issues related to hardware, software and connectivity in a Windows 7, 8.1, 10 / MS Office 2013 & O365 environment.
  • Experience supporting corporate client email on mobile devices (iPhone, Android)
  • Ability to handle multiple tasks and requests from various sources.
  • Demonstrate time management skills and the ability to prioritize work in a highly dynamic environment.

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