IT Help Desk-Temp
Plymouth, Michigan - d Diversified Services
********July 31st through August 11th*****
A qualified person must be detail oriented and strong inter-personal skills to provide help desk support onsite in our Plymouth office.
Responsibilities include but are not limited to:
- Provide level I technical support on-site users and Computers.
- Ability to identify and resolve computer system malfunctions and operations problems
- Microsoft Office 2013, O365 Cloud environment
- Windows 7, 8.1, 10 support experience
- Basic networking knowledge
- Track and follow up with users on open support requests.
- Research diligently to find solutions for problems
- Identify and escalate unresolved support requests to level ll Support
- Document case actions during resolution process and log all interactions
Essential Skills and Qualifications:
- 1-2 years’ level I experience providing on-site and remote support.
- Desktop support experience with troubleshooting desktop, laptop, printer issues related to hardware, software and connectivity in a Windows 7, 8.1, 10 / MS Office 2013 & O365 environment.
- Experience supporting corporate client email on mobile devices (iPhone, Android)
- Ability to handle multiple tasks and requests from various sources.
- Demonstrate time management skills and the ability to prioritize work in a highly dynamic environment.
Chat with me now! - https://flashrecruit.com/jobs/75463