Search Results

Customer Support Representative - Seattle

Shyft, Seattle Washington

Working At Shyft
At Shyft, we are changing the future for shift workers around the globe. We are a product-centered company that helps teams manage shifts, share schedules and communicate with each other all in one beautiful and easy to use app. Teams across all industries depend on Shyft every day to help make their work lives simpler, more productive and more flexible. As this young industry has grown, this has transformed into a huge responsibility and we don't take it lightly.
Our team is a group of passionate creators, innovators, builders, and leaders. We take pride in the work that we do, and share in each other's successes - that means that we make it a point of emphasis to trust and empower our colleagues to reach their goals, both professionally and personally. Our loft-style office offers an open and collaborative workspace that perfectly complements our culture, and is centrally located in the Lower Queen Anne neighborhood of Seattle just one block away from the water. We offer competitive benefits and perks to all employees who decide to join us on our journey to change the future of shift workers.
What You’ll Be Doing
The Customer Support Representative owns the experience between Shyft and the most important piece of our business – our users. With a focus on driving value realization and happy customers, this position brings Customer Support best practices, innovations, and capabilities to day-to-day responsibilities, and matches these to the needs, questions, and requests from our users. The expected end result is increased customer satisfaction, retention, and continuous growth of the Shyft footprint.
This is the job for you if you love being the first line of support and troubleshooting issues, if you are a technically competent problem solver who demands excellence of themselves, and if you are great at following processes and procedures to drive efficiency and customer satisfaction.
ResponsibilitiesStay in touch with our users by answering incoming technical support questions by phone and email, reviewing and updating existing documentation for our help site, and tracking trends and contact drivers in incoming support volume.Interact and build relationships with our users to ensure they are plugged into all the resources Shyft has to offer - whether it is online tutorials, support services, or new release information - all to ensure the user is successful using our software.Partner with other teams on special projects and to develop new internal or external support solutions that you know will resonate with users.Be dedicated to our customers’ deployment, adoption, and ongoing use of the Shyft Technology Suite.Recognize data patterns related to client satisfaction, adoption, etc. and influence changes in deployment methodology and best practices; suggest and provide functional specifications for product enhancements; and escalate system-wide issues to product teams and work towards a resolution.Advocate feature enhancements and bug fixes internally within Shyft while managing user expectations, andkeeping customers satisfied and their expectations realistic.Contribute internally to the Shyft team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific business or process areas.
RequirementsThe ability actively listen to customer issues and questions.Stellar problem-solving skills; you’ll love tackling the most difficult of challenges and know how to get to the best solution.Capacity to handle multiple tasks and organize effectively.Hard-working, motivated, and honest; ability to work effectively in a fast-paced environment Strong communication and interpersonal skills through email, phone, text, and personal interaction.Proficient use of web-based products, especially the Google technology suite.Experience with a CRM tool is a plus, but not required (Zendesk or Salesforce).Strong and proven track record of successfully managing customer relationships.Entrepreneurial attitude, taking great pride in bringing positive change to an organization.Personal interest in giving clients a satisfying and successful experience; enjoy working with people, with natural and effective communication and relationship building skills.Minimum 2 years’ relevant work experience in customer support, account management, implementation, or other related fields.
Bonus PointsYou have experience flourishing in a startup environment
Additional information
Ensuring a diverse and inclusive workplace where we learn from each other is core to Shyft's values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. All your information will be kept confidential according to EEO guidelines
To get started, enter your information below

I agree to the Flashrecruit terms of use and acknowledge I have read the privacy policy, and agree to receive jobs alerts.