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Technical Support Specialist/Application Support Specialist - Northbrook

MinXray, Inc., Northbrook Illinois

This job is no longer available.
Travel. Train and support customers. Impact global health.
MinXray, Inc., a leader in portable digital radiography systems for over 50 years is searching for a multitalented individual to join our staff as a Technical Support Specialist and Installer.This position requires the ability to effectively diagnose and solve proprietary acquisition software and software-user issues from remote locations. Installations with training of our customers in the use of x-ray acquisition software and hardware is an equally important part of this job.
*   The ideal candidate will have experience in radiography, IT management, and application software training.*   A.A.S., A.A.S.C.E.T., B.A. or equivalent bio-medical experience. Military B-med experience a plus.*  ASRT, or ARRT will be an advantage.*   Software and/or IT troubleshooting experience a must.*   Must be comfortable as a trainer, organized, professional. The face of our company to our    customers.*   Travel is required.
Duties are not limited to:·       Manage Customer’s issues and questions about General Radiography, CR, DR and PACS issues.·       Plan and perform portable CR and DR system installations, sold by MinXray, Inc. and completing all required local and state regulatory forms.·       Provide system training to the customers.·       Provide trade show and demo support as needed.·       Assist in the resolution of customers’ issues by phone, internet, or in-person; engage in active communication with customers until complete customer satisfaction is achieved.·       Provide on-call customer support on a rotating basis, in accordance with the technical service department schedule.·       Provide remote customer service from all locations as needed.·       Function as a member of the Customer Support Team, reporting daily to Technical Support Department Manager.Job Type: Full-timeSalary: $75,000.00 to $88,000.00 /year
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