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Account Manager of Valet Services - Los Angeles, CA - Towne Park

Towne Park, Los Angeles California

Job Description

Driven To ServeĀ® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! JOB SUMMARY The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management * Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance * Demonstrates the ability to improve the financial performance and profitability of the account * Understands the contractual agreement and recognizes ways to maximize opportunities * Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover * Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping * Ensures that forecasts, payroll and accounting reports are on time and accurate * Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources * Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location * Fosters an environment that retains talented associates * Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews * Sees that new associates get off to the right start through proper orientation and on-the-job training * Recognizes great performance and provides opportunities for top performers to learn and grow * Recognizes where the team and individual performers need to improve and properly trains and coaches * Identifies talent and helps develop future leaders for the organization * Conducts regular performance appraisals and provides feedback and coaching for all direct reports * Holds effective associate meetings and ensures that shift huddles happen on every shift * Practices positive discipline and provides accurate and timely performance documentation * Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management * Ensures that the guest/patient service experience is delivered consistently on all shifts * Efficiently allocates labor resources to support service delivery * Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels * Understands the client's service standards and effectively integrates Towne Park's standards to complement them * Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management * Develops cohesive working relationships with the clients' staff members * Maintains regular meeting rhythms and communication channels with the client and follows through on commitments * Knows when to be present at the site and maintains a high level of visibility * Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations * Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards * Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures * Trains others or sees that they are trained to properly use the systems provided * Maintains a clean, neat work environment * Completes all tasks in a timely manner as instructed by the Area/District Manager * Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers * Treats clients and associates with courtesy, respect and dignity * Maintains strict confidentiality related to associate and client information Safety and Risk Management * Understands and follows safety and security procedures * Practices preventative safety procedures as set forth by Towne Park * Reports all accidents and incidents to the Area/District Manager immediately * Uses only equipment trained to use and operates all equipment in a safe manner * Reports all potential high risk areas and safety concerns to the Area/District Manager * Ensures all associates have been adequately trained in safety and loss prevention procedures * Ensures claims are repo

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