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Member Service Specialist Bank - Raleigh

psoc, Raleigh north carolina

Three month contract with potential extensions at a commercial bank.Looking to fill position ASAP.Thorough background checks upon receiving an offer.Pay Rate: $15/hourPrimary Purpose:Welcomes members to TowneBank and handles requested transactions promptly and efficiently. Delivers exquisite customer service to all members.Member Service RepresentativeEssential Responsibilities:Handles monetary transactions for members and enters them in the Bank’s software programs and provides receiptsFollows the Bank’s security guidelines on a daily basisStays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elementsReviews member accounts in order to make appropriate decisions regarding the requested transactionAccurately keeps cash drawer in balance on a daily basisPromotes TowneBank and its products and servicesProvides exquisite service to members in person, on the phone or by emailDisplays a professional appearance and behaviorBecome cross-trained on the bank’s products, services and related procedures so as to assist on the platform as a Member Service Specialist as needed (See duties below)Handles other branch duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)Member Service Specialist:Essential Responsibilities:Opens new accounts and performs maintenance on existing accountsInterviews members to obtain information and matches members’ needs to bank productsGathers data, accurately completes written documentation and inputs information into the bank’s computer systemCompletes appropriate transaction tickets and takes them to the teller line for processingPromotes TowneBank as well as all related bank productsProvides assistance to members in person and on the phoneFollows the bank’s security guidelines on a daily basisMay perform other duties such as ordering supplies, reconciling accounts and assisting with auditsOther duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)Minimum Required Skills and Competencies:Prior cash handling experience and/or six months bank teller experience is highly desiredBasic computer skills including Outlook, Excel, Word and Bank software programsFlexibility to learn and grow as new systems or processes emergeAbility to keep cash drawer in balance on a daily basisAbility to accurately process monetary transactions in a timely fashionProven ability to give our members excellent service in person, on the phone, and by emailAbility to work as an integral team playerPunctuality is a mustPrevious experience in customer service and/or financial servicesExcellent customer service skillsStrong telephone skillsAbility to learn new processes effectivelyAbility to listen well and resolve member issues in a positive mannerAble to multi-task on a daily basisAble to learn new product information and promote benefits to members
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