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Production Support Developer

San Diego, CaliforniaPEAK Technical Staffing USA


Purpose:

This position provides ongoing production support for the automotive marketing platform.The position’s purpose includes, but is not limited to:

  • Setup/configuration of the production system.
  • Daily monitor and support for the production system.
  • Communication with development, product and account management teams etc. to address issues/concerns.
  • Operation of data systems to export data to the third-party systems.
  • Development work for automation of operational tasks.
  • Support system patch or version upgrade.
  • Assist with reporting tasks.

Duties and Responsibilities:

  • Responsible for maintenance of applications with technologies such as .NET C#/SQL Server/jQuery/HTML5.
  • Supports the initial review and analysis of Help Desk Tickets, as per Problem Management procedures. Debug and trouble shoot production issues.
  • Develops and implements solutions in accordance with policies and procedures.
  • Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation, informing senior executive of alternatives.
  • Analyze user requests and assist with design from support perspective.
  • Provide in-depth and strong technical specialty and knowledge to the team.
  • Develop structures, forms and outputs based on business and/or application requirements.
  • Coordinate and conduct tests and project implementations, for the Team, under the direction of superiors. Administer full project documentation efforts in accordance with policy and procedure
  • Advise, and mentor team members in the specialized technical areas as well as fulfill administrative duties as defined by support process
  • Perform root cause analysis (RCA)
  • Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.
  • Recognizes and identifies potential areas where existing policies and procedures associated with support requires improvement and helps in the process improvement activity.
  • Work with the Incident Monitoring and Escalation Processes and ensures that appropriate escalation of all support related issues.
  • Collect data and develop metrics to report on performance against future defined Service Level Agreements and targets, and analyzes deviations from the agreed service levels and suggests actions/improvements.
  • Develop Metrics to Assess & Improve Production Support services organization utilizing Continual Service Improvement methodologies. Metrics will be trended to show improvement or decline of service.
  • Update/create Knowledge Base Articles and case studies as necessary. 
  • Assist in the creation and improvement of Knowledge Management.

Qualifications:

  • Developer with 4-6 years of experience required.
  • Excellent skills in C#, ASP.NET, SQL, and PowerShell scripting language.
  • Excellent skills in JavaScript, Ajax, jQuery, and CSS/CSS3.
  • Good knowledge about angular.js, Bootstrap, and HTML5.
  • Excellent skills in Oracle and Microsoft SQL Server databases, and respective procedural languages (PL/SQL and T-SQL).
  • Development experience with Microsoft Visual Studio 2010 (Team Suite), Microsoft .NET Framework, Team Foundation Server (TFS), XML, SOAP, REST API, Web Services.
  • Good knowledge of Oracle and PL/SQL.
  • Good knowledge of web architectural patterns
  • Understanding and experience with Object Oriented analysis and design practices (Object modeling, use cases, activity diagrams, and UML).
  • Comfortable working in Unix environment and capable of Unix Shell scripting.
  • Familiar with Application Development Life Cycle and be able to independently participate in each components.

Education:

  • Bachelor’s degree in Computer Science, or equivalent

Non-Technical Qualifications:

  • Good Analytical and problem solving skills.
  • Ability to diagnose and troubleshoot problems quickly to maintain operational stability.
  • Motivated to learn new applications and domain.
  • Possess appetite for learning through exploration and reverse engineering.
  • Strong time management skills.
  • Ability to take full ownership of tasks and projects.

Behavioral Attributes:

  • Team player with excellent interpersonal skills.
  • Good verbal and written communication.
  • Possess Can-Do attitude to overcome any kind of challenges.