Jobs related to "Tier 3 Support Analyst-Backfills"
Tier 3 Support Analyst-Backfills
Blackstone Talent Group, Denver Colorado
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Tier 3 Support Analyst-Backfills to join our team at our client s site in Denver, CO.
The Tier 3 Technical Support Analyst is the final escalation point within the Customer Care and Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier 3 Technical Support Analyst. The Ideal candidate will provide troubleshooting and resolving the most difficult and complicated customer issues. This position works closely with Product Management and Product Development
Responsible for reproducing customer issues and reporting it to product and Dev team .
Ability to collect all essential technical data from Tier 1 and Tier 2
Responsible for escalating technical issues that could not be resolved by Tier 1 & 2 Engineers to Product Development and Software Development.
Collaborate with marketing teams as needed providing information about issue, workarounds etc.
Ensure that Tier 1 and Tier 2 is informed about current issues, known issues, upcoming release enhancements,
Provide once a week Production support assistance for bug fixes, EBFs and Release support (as needed)
QA background preferred
Nice to have : Healthcare domain knowledge , EHR workflows
Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities