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Customer Service Data Entry Clerk

LoneStar Staffing , Tracy california

Full Steam Staffing is Now Hiring!

 

Position - Customer Service Data Entry Clerk

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Review and process deductions/check requests and related backup to ensure they have been allocated correctly and adhere to a standard

- Ensure appropriate documentation is attained to support the deduction.  Documentation will include, but is not limited to, signed bills-of-lading, carrier confirmation, appointment time logs, exception reporting, invoices, promotional ads and offers.

- NCH Coupon Deductions and reconciliation

- Gather and/or create necessary documentation to support denied charge backs and initiate repay requests. Includes scheduling and monitoring payments to ensure repayments are received in a timely manner.

- Communicate & follow up effectively between involved parties, including sales, accounting & customer service.

- Research credit balances in order to identify and apply to the corresponding A/R or Deduction balance.

- Work with Customer Service and Logistics to identify process improvement opportunities to reduce and/or eliminate deductions

- Highly proficient in the position.  Ability to efficiently and effectively work a high volume of charge backs

- Manage backlog of deductions to less than 90 – days

- Thoroughly document and follow-up in our Internal Systems.

- Communicate & follow up effectively between involved parties, including sales, accounting & customer service

- Backup Order Entry

- Other Duties as assigned by Supervisor

 

JOB QUALIFICATIONS:

- High School diploma or equivalent with 5-7 years’ experience in customer service/accounting or related fields. Preference will be given to individuals with deduction processing background.

- Ability to use office equipment: computer terminal, copier, calculator, and multi- extension telephone.

- Proficient in the use of Microsoft Word, Excel, Access and Outlook.

- Excellent written and verbal communication skills.

- Strong organizational skills

- High Attention to detail

- Ability to multi-task.

- Ability to define problems, collect data, establish facts, and draw valid conclusions.

- Ability to follow-up on pending issues and effectively present information to management.

- Ability to meet deadlines.

- Ability to function as a team player.

- Ability to work overtime as needed.

 

To Apply...

 

Visit: 1125 W March Ln Stockton, CA 95207

 

Call: 209-464-1035

 

Email: [email protected]