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Clinical Care Navigator (Remote)

Quartet Health, SEATTLE WA

This job is no longer available.

The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs.


This role is a full-time, remote position and will be based out of Pacific Standard Time.


Accountabilities:

  • Ownership over the full experience of patients referred to care through Quartet.
  • Proactive and reactive contact with patients, through a variety of channels and with the end goal of providing an excellent experience in their journey with Quartet - this means you will speak to our patients via phone, email, or live chat on a daily basis, as part of your core responsibilities.
  • Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems.
  • Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users). 
  • Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow. Utilize unique engagement strategies based on patients clinical needs and demographics.


Minimum Qualifications:

  •  2+ years' clinical/crisis management experience required
  • Master’s in Social Work or Clinical Mental Health Counseling
  • Critical thinking skills, organized, thorough and willingness and comfort with swift tactical changes based on engagement learnings
  • Willingness and comfort with swift tactical changes based on engagement learnings
  • Ability to use passion and care while in interacting with patients with behavioral health needs.
  • Be accountable each day for the quality of your work.
  • Critical thinking skills, organized, thorough, capable of switching gears fast
  • Passion for improving lives by unifying physical and behavioral healthcare delivery


Preferred Qualifications:

  • Foreign languages (Spanish, Portuguese a plus)
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