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Senior Business Operations Analyst

CBRE, Los Angeles California

JOB SUMMARY  

Working under general supervision, partners with the Operations Leader Marketing Leader and Solution Leaders to support the Sales Management operating model. Provides analysis support, proactively manages data and data sources and prepares periodic reports on key marketing. Coordinates process improvement, controls for specialized software and other functions enabling the department to meet objectives in an effective and efficient manner. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for the management and maintenance of the Salesforce database for all Space Enablement opportunities. Creates and manages lists of targets, tracks progress and issues periodic updates. Ensures tracking reports, pursuit strategies, analyses and various other scheduled and ad hoc reports, dashboard are accurate and completed/delivered on time.

Acts as the tech expert for Salesforce to assist Space Enablement team members to support its operations. Conducts formal and informal training and reference material to help users become proficient with all functions of the tools.

Prepared commentary and explanation of variances for management review. Recommends and coordinates process implementation to ensure ongoing improvement in sales support functions.

Develops and manages processes and reports to audit data, identify and resolve data inconsistencies. Troubleshoots and resolves complex inquiries and requests from internal and external clients.

Reviews dashboards to identify and comment on overall performance, results and trends. Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers. May network with external contacts to research and recommend best practices.

Assist service line leaders to gain better understanding of revenue goals and business plans. Coordinates work with other departments and adds commentary to complete analysis reports and proposals.

Leads and facilitates communication of best practices, policies, procedures and initiatives to support operations. Establishes processes to share knowledge and implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.

Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. May provide periodic updates relative to project resource and fiscal plans.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelors Degree (BS) or equivalent from four year college or university plus a minimum of five years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience.

Work experience related to specific department or business unit function preferred.


CERTIFICATES and/or LICENSES

None


COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and commissions. Conducts advanced financial analysis.


REASONING ABILITY


Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires advance analytical and quantitative skills.


OTHER SKILLS and/or ABILITIES

Advance proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.


SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures and company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

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