SPF Energy, Cheyenne WY
1. SUMMARY STATEMENT
The Sales Associate provides excellent customer service while accurately transacting sales of fuel and merchandise. The Sales Associate maintains levels of products within the store to be available for sale to our customers. The Sales Associate is responsible for the proper and efficient operation of the shift, within company policy, in such a way as to ensure that the shift contributes to the increased profitability of the store.
Supervisory Responsibilities: NO
2. DUTIES & RESPONSIBILITIES: (not listed in any particular order)
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Provides top quality customer service at all times.
Performs daily store cleaning and maintains a safe work environment.
Complies with company standards on carding customers for all age restricted products.
Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes. (Based on location)
Secures all funds in safe or register. Makes timely drops and maintains cash drawer at or below maximum level. Notifies the Store Manager of any sales, cash or operating discrepancies. Utilize the cash register to record all sales and provide customer with receipts.
Conducts Loss Prevention Observations (Drive Offs, theft), Loss Investigations and Near Loss Investigations.
Assists Store Manager in maintaining a store inspection grade of at least 80% on the store inspection report.
Utilizes plus-selling techniques as directed by the Store Manager.
Adheres to daily operating procedures to ensure store is clean, adequately stocked and organized. Maintains inventory in coolers, drink boxes, store shelves and display units are kept “fronted” at all times.
Properly cleans and maintains equipment and ready high-margin products such as coffee, fountain drinks etc. Checks refrigeration equipment for proper performance a minimum of one time per shift.
Maintains a clean floor and rest room area at all times. Cleans windows, floors, shelving, counters, car wash (if applicable), and parking lot and gas pumps, sustaining the level of cleanliness as outlined. Removes snow from side walk.
Assures proper sale and accounting for lottery, beer/liquor, UPS and license when applicable.
Prepares shift-change report at the completion of shifts by closing and balancing out the cash register in accordance with SPF Energy’s policies and procedures.
Follows all SPF Energy, vendor and merchandising policies and established procedures.
Accurately posts markups/downs, store use of merchandise, voids and bad merchandise write off within the established guidelines.
Attends monthly safety and security meetings and sign the attendance sheet. Report all safety and security issues. Reports and process all employee and/or customer incidents or unsafe acts in accordance with SPF Energy’s policy and procedure.
Employee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for insuring the technical accuracy of their work and maintaining good working relations, both internal and external to SPF Energy. Self-direction and motivation are also expected.
Employee must demonstrated safe work and risk management practices.
Must meet performance expectations and complete all duties as assigned.
SKILLS & KNOWLEDGE:
- Excellent customer service skills
- Proficient verbal & written communication skills
- Ability to work in varying outdoor climates and in-store cooler environments.
- Ability to work a flexible schedule, including nights and weekends.
- Working towards High School Diploma or GED or equivalent work experience
- Positive outgoing personality
- Previous retail sales background
- Operate an electronic cash register and computer
- Perform simple arithmetic calculations
- (6) months previous cash handling and customer service experience
ANY SPECIAL REQUIREMENTS:
- The physical ability to immediately respond to emergency situations.
- Some stores may require employees to be at least 18 years of age or older as required for the sale of alcohol per state regulations.