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Suburban Inns, Midland MI

Join the Suburban Inns Family Today!

Benefits include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Paid FMLA for those who qualify
  • Paid holidays
  • Hotel discounts
  • 401k
  • Employee incentive programs

Position Summary

Responsible for janitorial-type duties of the property, security, and shuttle driving, while following Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them   feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Perform janitorial type cleaning of the interior public areas, including but not limited to bathrooms, sweeping, dusting, mopping, windows, etc.
  • Assist the front desk with delivery of Rapid Checkout Folders and delivery of amenities, roll-aways, cribs, etc. to guests as requested
  • Oversee the building security, locking and unlocking the building, and patrolling of the parking lot
  • Transport guests in company van in a safe and professional manner
  • Perform cleaning and upkeep of exterior areas and grounds, including but not limited to trash in parking lot, curb cleaning, and basic landscaping
  • Perform property walk-arounds as needed throughout the shift and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected the appropriate department or General Manager
  • Respond to any security issues or concerns brought forth by guests, as you are able
  • Multi-task as necessary. Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
  • Respond to and report any guest noise complaints or issues that may arise
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements

Minimum Knowledge - Requires ability to interpret / extract information and / or perform arithmetic functions. May require record keeping.  Good communication skills

Formal Education and Job-Related Experience - None Required

License, Registration, and/or Certification Required - Driver’s license with a clean driving record which would enable employee to be insured under the company’s vehicle insurance

External and Internal Personal Contact


Daily - Verbal, Written

Participation in meetings as required

Teamwork and Collaboration: This job is part of a formal work team within the department

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Uniform and Appearance Guidelines

Uniform: Uniform shirt and name tag provided.  Close-toed, slip resistant shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.

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