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Sales Associate

Mercy Health, Saint Louis MO

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

The primary responsibility of the salesperson within healthcare retail is to demonstrate a positive, outgoing and caring attitude towards all customers and patients. Sales in healthcare retail requires the ability to learn new products in health, wellness and gift categories and to explain the function and the benefit of these items to patients and customers. Demonstrates the ability to work all areas in the Gift Shop to ensure smooth operations. Reports to Gift Shop Manager. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

  • High School Diploma or G.E.D
  • 2-3 years experience in a retail environment preferred.
  • Knowledge of POS system preferred. Requires good interpersonal skills, as well as good written and oral communication skills. Ability to work cooperatively with others as part of a team. Must have good organizational skills and have the ability to prioritize duties.


Safety/Risk Management:
a. Maintains confidentiality at all times.
b. Follows security procedures for opening, closing and reporting potential hazards or security problems.
c. Follows procedure for handling money and keys.
d. Is aware of surroundings and demonstrates the ability to engage customers to minimize potential theft.
e. Adheres to policies and safety rules and regulations, including dress code.

Primary Aspects:
a. Treats all patients, customers and visitors with compassion and respect. Engages all who enter the Gift Shop.
b. Understands and follows customer service standards and expectations.
c. Builds customer clientele by making customer satisfaction the stores top priority.
d. Fosters team approach.

Complex Aspects:
a. Keeps informed on new products and their features and benefits.
b. Communicates inventory needs as appropriate.
c. Moves and stocks merchandise to sales floor.
d. Assists in the physical inventory preparation of all gift shop products. Demonstrates knowledge of merchandise and prices and locations of merchandise in shop and storeroom.
e. Demonstrates knowledge of current retail items and has the ability to "sell" while cross merchandising.
f. Understands special ordering process and procedures for various aspects of Gift shop. For examples but not limited to: personalization, printing, floral, and gift basket preparation.
g. Delivers orders to patients.
h. Adheres to cash register procedures and policy for handling cash and completes necessary paperwork.
i. Knowledgeable of merchandising techniques and follows predetermined plan.

Communication Management:
a. Follows departmental policies and procedures and attends all department meetings.
b. Demonstrates effective problem solving and communication skills.
c. Maintains positive working relationships.
d. Performs all other duties as assigned.

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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